Privacy Notice
Last Updated: January 2021
HostQ respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
Please read this Notice carefully before using our website (“Site”) or services. By using our Site or services, you agree to the terms of this Notice and our collection, use, and disclosure of information as described below. If you do not agree with the practices described in this Notice, you may choose not to use the website or our services. Your use of our services is also subject to the terms in any applicable service agreements.
It is important that you read this notice together with any other privacy notice or fair processing statement we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.
This privacy notice is provided in a layered format, so you can click through to the specific areas set out below.
Data Controller
The Data Controller of this website is HOSTQ PTE. LTD (“HostQ”), with registered address at 30 Cecil Street, #19-08 Prudential Tower, Singapore 049712. If you have any questions regarding this privacy notice you can reach us via privacy@hostq.com.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy notice or statement of every website you visit.
Please note that we provide many of our services to third parties. These organizations have their own privacy practices relating to personal information. This Notice does not apply to those practices and we do not control them.
How is your personal data collected?
This privacy notice also aims to give you information on how HostQ collects and processes your personal data through your use of this website, and other services provided by HostQ (“Services”) from which you are accessing this Privacy Notice.
You may provide, and we may collect, the following categories of personal information when you use our website or services:
Contact, profile, and registration information –We may collect certain information from you when you submit it on our website or sign up for our services, including your name, email address, address, country, phone number, and related information.
Business Information –Through your use of our services, we may collect certain types of information relating to the business you work for, such as the business’s name, type, website, and contact information, and your position at the business.
Website Use information – We may collect information regarding your interactions with our website, the frequency and duration of your visits, and how and when you use our services.
Inquiry information – If you contact us through our website, email, or otherwise, or sign up to receive information from us, we may collect information about your inquiries, communications with us, and information you registered to receive.
Employment application data – You may submit an employment application through our LinkedIn site. Through that process, we receive information relating to your current employment, prior employment, educational history, qualifications, and the positions for which you applied.
We do not collect the following special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and health, genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
In addition to the situations described above, we collect personal information when you fill out forms on our website, register for services on behalf of your business, make inquiries or communicate with HostQ, download information posted on our website, or otherwise provide information to us through our website or services.
Other Information We Collect From You
Like most websites, we use technologies that may automatically collect information about you regarding your use of our website—e.g., traffic patterns, number of visits to certain pages, visits from other websites or to third-party websites linked to our site, use of particular services, and interest in particular services. We do not combine this information with other personal information we collect from you.
IP Address or Device Identifier. When you visit our website, we collect your Internet Protocol (“IP”) address, which identifies the computer or service provider that you use to access our website or your mobile device identifier. We may use these identifiers to collect information about the length of time spent on our website or the specific areas visited. Likewise, when you access our website using a mobile device, we may collect a unique identification number associated with your device, details regarding the device type, and, depending on your device settings, geographical location information relating to the device.
Cookies. We collect personal data by using cookies, and other similar technologies. To learn more, please see your cookie notice for further details.
Web Beacons. Our website may use web beacons, which are small electronic images embedded in web content and email messages that are not ordinarily visible to users. Web beacons allow us to track the pages and content that you access and view
Purposes for which we will use your personal data
HostQ will process your personal data for different purposes. These data processing may be for more than one lawful ground depending on the specific purpose for which we are using your data.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below:
Enroll your email into automated marketing and email campaigns based on Consent;
Send marketing communications or surveys to you or your business based on Consent;
Respond to your questions or suggestions based on Consent and Legitimate Interest;
Present the content of our website to you based on Performance of our Contract;
Personalization of our services and communications based on Consent and Legitimate Interest;
Improve the quality of your visit to our Site and our services based on Legitimate Interest;
Provide your business with the services for which it has contracted based on Performance of our Contract;
Send you service-related emails and messages, provide customer support, and manage our relationship with your business based on Performance of our Contract;
Compliance with applicable laws, such as local privacy laws, prevention of fraud or money laundering, and police investigations based on Legal Obligation;
Safety and security to maintain the safety, health and well-being of stakeholders, and protecting HostQ assets and employees based on Legitimate Interest; and
Perform other functions as otherwise described to you at the time of collection.
Disclosures of personal data
Our goal is to provide you with the highest level of Services, and to do so, we share Personal Data with the following parties:
HostQ. We disclose Personal Data to other business units within HostQ and to any companies owned by or under common ownership with HostQ. These companies may use your personal information in the same manner as we can under this Policy.
Strategic Business Partners. We disclose Personal Data and Other Data to business partners where we may jointly host or promote marketing events or referrals of service.
Service Providers. We disclose Personal Data to third-party service providers who perform work necessary for us to provide services to your business, or that assist us in improving our business operations and service for the purposes described in this Privacy Notice. Examples of service providers include companies that provide website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery and marketing.
Public administration and police bodies. We disclose Personal Data to public administration and police under requirement in order to comply with obligations under the regulations and cooperate with these entities in the performance of their duties.
Other disclosed parties. Other parties for any purpose we disclose at the time you provide the information.
We require all third parties to respect the security of your personal data and to process it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
As a global company, we may transfer your Personal Data across multiple jurisdictions, insofar as it is necessary for the purposes your Personal Data may be transferred to the following locations:
Countries where our corporate offices are located; and
Countries where our third-party service providers, advisors, and consultants are located, which changes from time to time.
Where Personal Data is transferred to a country with a lower level of data protection as compared to the country in which the information was collected, we take all reasonable steps to ensure that your information and privacy are protected in line with the applicable legal obligations.
Whenever we transfer your personal data, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Where we use certain service providers, we may use specific contracts provides suitable protection measures which enable the enforcement of the data subject’s rights, including effective legal remedial measures according to the rules and methods as prescribed and announced by the Committee.
HostQ could use the consent of the data subjects as well as any other regulation that the applicable law provides.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements of the applicable country.
Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Request access to your personal data
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing your personal data
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful, but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request transfer of your personal data
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Right to withdraw consent
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you no longer want to receive marketing-related emails, you may opt out by following the instructions in any email you receive from us.
Contact Us
If you wish to exercise any of the rights set out above, please contact us.
Email: privacy.request@hostq.com; or
Post: 30 Cecil Street, #19-08 Prudential Tower, Singapore 049712
Under certain circumstances where applicable law permits, you also have the right to lodge a complaint with a competent data protection supervisory authority.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances and we will indicate the reason for refusal.
Time limit to respond
We try to respond to all legitimate requests within one month or within the timeframe as specified by the applicable data protection legislation. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Cookies Notice
We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that tells us how you use our website and web-related services. We use these to compile statistical reports on website activity.
This helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognize you if you visit our website again.
You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. For further information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org where you can also find information on how to turn them off.
The type of cookies we use on this site include:
Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Analytics Cookies: We use these cookies to analyse and identify the behaviour of our web visitors. We will track the IP address on the device you are using to identify you when visiting our website. When possible we combine your online web behaviour data with the personal data that you have previously supplied to us. This data will be used to analyse behaviour on our website and to personalise your experience.
Advertising Cookies: These cookies may be set through our site by our advertising partners. They can be used and shared by those companies to build a profile of your interests and show you relevant adverts on other sites. This is based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
If you wish to block the cookies please visit:
Google AdWords – http://www.google.com/settings/ads
Facebook Pixel – You may disable any of these cookies or similar technologies via your browser settings.
Twitter Advertising – You may disable tailored advertisements via your Twitter settings by visiting the “Promoted content” and “Personalization” sections.
Google Analytics – You may disable any of these cookies via your browser settings or by downloading a browser add-in: https://tools.google.com/dlpage/gaoptout
You may disable any of these cookies via your browser settings or change your cookies settings.
Liability
This website is not intended for children and we do not knowingly collect data relating to children.
You guarantee that you have informed any third parties whose data you are providing, if you have done so, of the points covered in this privacy notice. In addition, you guarantee that their authorization has been obtained to provide their data to HostQ for the indicated purposes.
You will be liable for any false or inaccurate information provided and for direct or indirect damage caused to HostQ or to third parties.
Changes to this Privacy Notice
We keep our Privacy Notice under regular review. At the top of this page you will see the date on which the Privacy Notice was last revised, and it is also the date from which any changes will become effective. Your use of the Services following these changes means that you accept the revised Privacy Notice. If you would like to review the version of the Privacy Notice that was effective immediately prior to this revision, please contact us at privacy@hostq.com.
It is also important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.