Our Services
HostQ’s team has decades of experience leading the digital strategies of the world’s top hotel companies. Cost-conscious, product-agnostic, and profit-driven, we would love to optimize your suite of technology. We can make your current software solutions work harder for your success, and we can negotiate with new suppliers who will save you money while meeting the individual needs of your properties.
We Build Your Foundations
HostQ develops your digital roadmap to success, then we build the engine that drives your digital guest strategy. We will
- discover where valuable, unused data are hiding
- health-check data for duplicates and incorrect information
- clean, merge and consolidate all your guest data
- analyze how productive your data are
- record the data fields you need to get the reports you want
- construct data warehouses
- procure the data-technology services you need
- migrate your systems to new software
We Deliver Your Experience
The pinnacle of hospitality is personalization. Meet your guest’s desire before they know they want it to deliver the outstanding experiences that build loyalty. We help you
- know who your guests are, with guest-profile fields that include social data. Does “CEO” appear in your guest’s LinkedIn title? Which of his email addresses are most important?
- record guests’ preferences, like their pillow choices and favorite wines
- synergize accommodation data with that from your food-and-beverage, recreation, MICE, spa and medical-spa outlets
- create meaningful CRM data for your B2B partners, too
- import data from your distributor
We Expand Your Reach
We can make your campaigns deliver the results you deserve. Using the cookie data you’ve gathered in Google DV360 and the customer data you’ve gained through your CRM, we can maximize the ROI of your marketing campaigns by personalizing and targeting your marketing efforts. Let us help you reach customers through
- data-led EDM, PPC and social media advertising
- compliant messaging that includes real-time consent
- search advertising via Google 360
- segmented campaigns that utilize cookie data into your CRM
We Scale Your Business
We future-proof your systems and build a plan for your long-term success. We speed your growth with
- 10-year strategic planning
- data visualizations that ensure you stick to your plan
- expandable solutions that easily roll out to future properties
- analytics that reveal new revenue opportunities
- training that grows your team’s knowledge on CRM and data optimization
We Protect Your Data
We have extensive experience in all the current and upcoming data-privacy laws, and we will ensure your brand doesn’t make headlines for an embarrassing data breech. Leverage our expertise in
- GDPR, PDPA, CCPA data privacy evaluation
- ADA & PCI-DSS compliance with encrypted credit card data
- vendor onboarding that includes data-processing agreements and technical and organizational safeguards
We Work with the Best
Don’t waste time and money on SEO agencies, app developers, website designers, hosting services, channel managers, content creators and social-media magicians who fail to deliver results. We know which options will work best with your current systems and can exceed your expectations. Plus, we know how to negotiate competitive pricing from companies across the spectrum of digital-services suppliers.
